How can we help?
Real people, not a ticket queue. Reach the PreIndex team directly, or find a quick answer below.
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How long does indexing take?
Standard indexing typically completes within 12–24 hours, or across the drip-feed period you choose. Instant indexing gets URLs to Google in about 2 minutes. Google makes the final call on every page, so timings are typical rather than guaranteed.
What happens if my URLs don’t get indexed?
Standard indexing comes with a 100% refund: credits for any URL that isn’t indexed go back to your balance automatically. Instant indexing is non-refundable. If a submission fails to send at all, every credit is returned immediately.
Do my credits expire?
No. Credits stay in your balance for as long as your account is active and in good standing, and there is no subscription to cancel.
How can I pay?
By Visa, Mastercard, PayPal or Apple Pay through our secure checkout, which also handles invoices and tax; with cryptocurrency; or in PKR by bank transfer or mobile wallet. Card and crypto credits are added as soon as the payment is confirmed.
Why can’t I use Instant indexing?
Instant indexing is available on paid plans. Buying any credit pack unlocks it. Standard indexing, with refund protection, is available to every account.
Can I try PreIndex before buying?
Yes. Message us on WhatsApp with the email you signed up with and we can add a few free testing credits to your account.
Do you have an API?
Yes. Create a key on the API access page and follow the documentation. You can submit up to 499 URLs per request and make up to 120 requests per minute per key.
How do I delete my account?
Go to Settings → Profile & security and use the delete account option. Your personal data is removed as described in our Privacy Policy.