Refund Policy

Indexing is ultimately Google's decision, so we don't ask you to carry the risk. For Standard indexing, you keep the credits for any URL that isn't indexed. Refunds happen automatically and land straight back in your credit balance, ready to use on your next project.

Here is what happens to every URL you submit with Standard indexing (1 credit per URL):

1. sendStep 1 · Day 0

   You submit

   1 credit is used for each Standard URL.

2. travel_exploreStep 2 · 12–24 hours

   Google is notified

   URLs are sent for crawling, or spread out with drip feed.

3. monitoringStep 3 · Days 1–4

   We track every URL

   Each URL’s index status is checked automatically.

4. currency_exchangeStep 4 · Day 4

   Unindexed = refunded

   Credits for URLs still not indexed return to your balance.

You don't need to request anything. Refunded credits are shown on the project's page and in your notifications, and you can use them immediately. If a submission can't be sent to the indexing network at all, every credit for that project is returned straight away.

Eligibility

You can get your money back for a credit pack within 14 days of purchase, provided none of the credits from that pack have been used. Refunds apply to whole packs; once any credit from a pack has been spent, that pack can no longer be refunded in money.

How to ask

Email [email protected] with the subject “Refund request” from the address on your account, and include the purchase date and amount. You'll find both on your receipt in Settings → Billing. We aim to process eligible requests within 5–10 business days.

Where the money goes

• Card, PayPal and Apple Pay payments are refunded by our payment partner (the Merchant of Record) to the original payment method. Your bank may take a few extra days to show it.
• Crypto and PKR transfers are returned through the same method where possible. Network or bank transfer fees can't be refunded.

Automatic credit refunds and money-back refunds don't apply to:

• Instant indexing submissions.
• URLs that were already indexed before you submitted them.
• URLs that are unreachable, return an error, are blocked by robots.txt, or carry a noindex tag at submission time.
• URLs that were removed, redirected or made inaccessible by the site owner during the 4-day window.
• Free testing credits and promotional credits, which have no cash value.
• Submissions that break our Terms of Service, or accounts flagged for abuse.

If you believe a URL should have been refunded but wasn't, email us with the project name and the URL in question. A screenshot of a site: search is helpful. We review every case and reply within 3 business days.

Please contact us before opening a chargeback with your bank or card provider. We can almost always sort out a billing problem faster directly, and chargebacks raised without contacting us first may lead to the account being paused while the dispute is open.

The refund guarantee is there to protect genuine customers. Deliberately submitting URLs that are designed to fail, submitting blocked or noindexed pages repeatedly, or using multiple accounts to collect refunds or free credits may lead to refunds being withheld and the account being suspended.

We'll give at least 30 days' notice by email or in the dashboard before any material change. Changes never apply to submissions you've already made or to the refund terms of packs you've already bought. This policy forms part of our Terms of Service.