Privacy Policy

PreIndex is operated by Seonest, Plot 174, 2nd Floor, Kashmir Block, Allama Iqbal Town, Lahore 54000, Pakistan. We are the controller of the personal data described in this policy. This policy applies to the PreIndex website, dashboard and API.

Information you give us

• Account details: your name, email address and password. If you sign in with Google, we receive your name, email address and profile photo from Google. We never receive your Google password.
• URLs and projects: the URLs you submit, project names, chosen speed and drip-feed settings.
• Purchases: the pack you bought, credits added, amount, payment method and the provider's transaction reference. For local transfers, the payment details you send us to confirm it.
• Support messages: whatever you share when you contact us by email or WhatsApp.

Information created when you use PreIndex

• Indexing activity: the status of each URL, credits used and refunded, and project history.
• API keys: a one-way hash of each key, its label, and when it was created and last used. The full key is shown to you once and never stored.
• Security signals: for sign-in attempts we record a hashed IP address, a hashed device identifier, your browser's user agent, a hashed copy of the email entered, and the outcome, so we can stop brute-force and abuse.
• Usage and device data: pages visited, browser and device type, collected through the analytics tools described below.

We only send marketing emails if you have agreed to receive them, and every such email includes a way to opt out. We do not use your data for automated decisions that have legal or similarly significant effects on you.

We share data only with service providers that help us run PreIndex. Each receives only what it needs for its job and may use it only to provide that service to us. We can change providers over time; email us for the current list.

We may also disclose information if the law requires it, to protect the rights and safety of PreIndex, our users or others, or as part of a merger or acquisition, in which case this policy would continue to apply to your data.

These are the cookies PreIndex sets or allows on its site:

Our hosting provider measures page performance without cookies. You can block or delete cookies in your browser settings; essential cookies are needed to sign in, but blocking analytics cookies won't affect how PreIndex works. You can also opt out of Google Analytics with Google's browser add-on.

• Account, projects and URLs: for as long as your account is open.
• After you delete your account: personal data is removed within 30 days, apart from what we must keep by law.
• Purchase and invoice records: up to 7 years, to meet tax and accounting obligations.
• Security logs: only as long as needed to detect and investigate abuse.

We may keep aggregated statistics that cannot identify you.

• All traffic is encrypted in transit with TLS.
• Passwords are hashed by our authentication provider; API keys are stored only as SHA-256 hashes.
• Row-level security in our database means each account can reach only its own data.
• Sign-in attempts and API requests are rate-limited, and sessions expire automatically.
• Staff access to production data is limited to what is needed to support you.

No system is perfectly secure. If a breach affecting your personal data occurs, we will notify you and the relevant authorities without undue delay, and where required within 72 hours of becoming aware of it.

Depending on where you live, you may have the right to:

• Access the personal data we hold about you and receive a copy in a portable format.
• Correct inaccurate data. You can update your name and password yourself in Settings.
• Delete your data. You can close your account yourself from Settings → Profile & security.
• Object to or restrict certain processing, and withdraw consent where we rely on it.
• Complain to your local data protection authority.

To make a request, email [email protected] from the address linked to your account. We respond within 30 days and won't charge you for a reasonable request.

Our providers may process data in countries other than yours, including the United States and the European Union. Where that happens, we rely on the safeguards those providers offer, such as standard contractual clauses, to protect your data.

PreIndex is not intended for anyone under 16, and we don't knowingly collect their data. If you believe a child has given us personal information, contact us and we will delete it.

When we make material changes, we'll notify you by email or in the dashboard before they take effect. The date at the top of this page shows when the policy last changed.

For any privacy question or request, email [email protected] or write to us at Plot 174, 2nd Floor, Kashmir Block, Allama Iqbal Town, Lahore 54000, Pakistan.